Month: September 2026

  • Invisible Information

    I didn’t want to buy my Thanksgiving plates last week. It’s September for goodness sake! Thanksgiving is a lifetime away. But if I wait until November to buy Thanksgiving plates, and I want the napkins to match? Forget it. It’s too late. The stores have started stocking Valentine’s Day. So now, I’ve learned that if…

  • That’s a Giant Bucket

    Sometimes a task keeps getting bigger, even though the work itself hasn’t changed. What started as “answer a few emails” quietly becomes “deal with all my email.” A handful of papers turns into “I’ve got to get getting organized!” How about “one quick call” and suddenly it’s an entire afternoon on the phone. Before long,…

  • Unintentional Friction

    Last week I was reminded how easy it can be to unintentionally add friction to someone else’s problem. Someone needed some information, and while I couldn’t really solve the problem for them, I did have something that I thought might help. So I made a little extra effort to get it to them. They were…

  • Does It Earn Its Spot?

    Marie Kondo famously asks whether something sparks joy. I’m not sure if that’s quite the right question for technology. My bookkeeping software definitely does not spark joy in me. 😂 But I need it. It works. And I do think our technology needs to earn its spot in our lives. Think about the app you…

  • Happy Labor Day 2026

    Labor Day is such a good reminder that work comes in many forms. Some people build things. Some teach. Some care for others. Some quietly keep businesses running behind the scenes. Whatever your work looks like, I hope you have a chance to pause and appreciate what you’ve accomplished – and maybe even take a…